Increasing the efficiency of service management for the Public Enterprise Komunalno Brčko - ICZ Group

Increasing the efficiency of service management for the Public Enterprise Komunalno Brčko

  • Client: JP Komunalno Brčko d.o.o.
  • Date: 2008 - 2009
  • Place: Brcko District, Bosnia and Herzegovina
  • Implementing entity: ICZ Slovakia a. s.

The aim of the project, whose recipient was the Public Enterprise Komunalno Brčko, was to implement a state-of-the-art solution for increasing the efficiency of the management and performance of the maintenance and troubleshooting services for the local electricity and water distribution network.

The solution consisted of the implementation of  technological support for the dispatching centre of JP Komunalno Brčko as the primary recipient of information about a failure or emergency which requires action through a troubleshooting service and, at the same time, the subject issuing working orders to the individual workers of the troubleshooting service. The solution included  technological support for a mobile unit, which automatically receives the optimized working order issued by the dispatching centre, performs it and reports back the state of the emergency situation upon carrying out the action.

The functions of the supplied technical and technological solution Mobile Field Force cover all the mentioned requirements; the solution is based on the management of works in the field by the dispatching centre. This new-generation communication technology can record all the works carried out in the field, including the time stamp, state, and position of the troubleshooting service team in the field; this information is displayed in the supplied map sources or in other connected systems (e.g. GIS) in real time or retrospectively.

By implementing this solution, a faster transmission of the information about the development of failures or emergency situations is obtained, from the moment the failure is reported, to the moment when the  troubleshooting service team is sent to the accident site, including  support for the exact location of the place and for the activity which has to be secured.

The project was implemented within the call by the Slovak Agency for International Development Cooperation (SAMRS) and financed from the funds of the SlovakAid grant of Slovak development aid.